An inbox becomes difficult when every message needs a different kind of decision. Some need an ordinary answer, some need a document, and a few need you personally. OpenClaw can help make those categories visible and prepare the routine work.
The managed offer includes a mailbox for the worker. You can begin with that separate address and selected messages, then decide which additional inbox connections make sense. Buying a worker does not automatically give it access to your personal email.
Start with a dedicated address
A separate business address gives the worker a clear role: receive inquiries about one service, collect supplier replies, or handle a particular project. During signup you choose the contact details you want; custom-domain email is part of the managed setup.
Give the worker your hours, service area, contact person, and an up-to-date description of what you offer. These are the facts a routine reply depends on. If the mailbox is not yet provisioned or an account is not connected, finish that setup before expecting it to read new mail.
Turn messages into decisions
Ask for a short summary of each message, a suggested category, and the next action. For example: reply with approved information, prepare a quote, ask for a missing detail, or bring the message to the owner.
A useful summary preserves the sender and a reference to the original message. You should be able to go from ‘this needs your answer’ to the actual email without searching an entire mailbox again.
Build a reply routine you can trust
Start with drafts and review how the worker handles tone, uncertainty, and requests outside your normal service. Tell it what it may answer from your reference material and when it should ask you instead.
Only expand to sending a defined class of replies once you are satisfied with the drafts and have given that permission. Keep a daily summary of sent messages and unresolved questions so delegation does not turn into losing track of the inbox.
An instruction you can adapt
A morning inbox briefing
“At the start of my workday, summarize new messages in your business mailbox. Group them into customer inquiries, supplier replies, and items that need me. Draft answers using our service guide. Include the sender and subject for every item, and leave all replies unsent.”
What to look for in the result
- A brief grouped inbox report.
- Drafts grounded in your service information.
- Questions and unusual requests separated for your decision.
Try it with your business: Forward a handful of representative inquiries to the worker. Use those examples to tune the categories and tone before expanding access.
Get your worker and try this workflow →
