The managed worker has its own phone number, so a customer can reach a business line while you are busy. Phone and SMS give the worker another way to receive a request and bring a useful summary back to you.
The offer includes incoming and outgoing calls, two-way text messages, and the ability to work with touch-tone menus. You choose from available numbers during setup. The result depends on the phone connection, the instructions you provide, and what the worker is authorized to do.
Make message-taking the first job
Give the worker a greeting and a short list of details to collect: name, callback number, the service requested, location, and the best time to reach the caller. Tell it where to send the summary.
For a trades business, this can keep an inquiry from disappearing while the owner is on site. For a service business, it can collect the context needed for a callback. It does not need permission to promise a price or book a job just to take a good message.
Choose the right channel for the next step
A short text can confirm that a message was received or ask for a missing detail. A call may be useful when a conversation is easier than a series of messages. Specify the recipient and purpose when you ask for an outbound call.
Touch-tone support means the worker can send the digits a phone menu asks for. It is one part of navigating a call, not a guarantee that every automated menu, identity check, or transfer will complete. Ask the worker to report where a call stopped when it cannot finish.
Check your own line before handing it to customers
Call the provisioned number yourself and try a normal inquiry. Confirm that the worker asks the right questions, records the callback details correctly, and delivers the summary where you expect it.
The phone demonstration linked below shows the interaction. Watch it to understand the interaction, then test your own greeting and message flow. The sales page offers call and SMS links to openclaw1 if you want to explore the demo worker before buying.
An instruction you can adapt
Take an inquiry while you are on a job
“When a customer calls your number, introduce yourself as my assistant. Collect their name, callback number, service address, and a short description of the job. Do not quote a price. Send me a concise summary in chat and flag anything they asked that you could not answer.”
What to look for in the result
- The details needed for a useful callback.
- A summary delivered to your chosen channel.
- Unanswered questions brought back to you.
Try it with your business: Make two test calls: one ordinary inquiry and one question outside your service guide. Check that the second call becomes a question for you.
Get your worker and try this workflow →
